Terms and Conditions
Delivery.
Parcels are delivered by Royal Mail Service.
Please provide a delivery address where there is someone available to sign for it, like a neighbour, relative or work address. Most orders are sent out within 1-3 working days of placing the order to the UK.
Returns Policy.
If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. We will issue a full refund for the price you paid for the item.
For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Refunds Policy.
Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged.
An exchange will be offered & if a replacement is not available or wanted a refund back to your account which was used to purchase the item(s). If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel. Please note this must be within 14 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.
Please allow up to 10 days for an exchange, however most orders are exchanged within a couple of days.
It is the customers’ responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.
Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.
We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.
Stock Availability.
Any item advertised on our web site should always be in stock, in the unlikely event that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.
Cancellations.
All cancellations must be made in writing, either by email, fax or letter within 24 hours of ordering. If a cancellation is not received within 24 hours of ordering, the product may be returned unopened and in it’s original packaging within 7 days for a full refund.
Disclaimer.
It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us.
Complaints Procedure.
If you are in any way dissatisfied with the quality of the product or the service that you have received, please email with “Complaint” in the subject line and your complaint details. We will resolve any issue ASAP.
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