If you are unhappy with your purchase, please return it to us in its original condition within 14 days from date of invoice. We will replace or issue a full refund for the price you paid for the item (Excluding the postage / delivery cost).
Refunds are given if the goods are faulty or damaged. If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel. Please note this must be within 14 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.
Please allow up to 10 days for an exchange. However, most orders are exchanged within a couple of days. It is the customers responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us. For your own protection we recommend that you use a recorded-delivery service. Please note the customer has to bear the postage.
Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received. We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.
This returns policy does not affect your statutory rights.